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Frequently Asked Questions

You’ll find the answers to some of the most frequently asked questions about mains fed water coolers and hot water boilers below. Simply click on the + symbol next each question to view the answer. If you have any questions that aren’t answered below simply contact us – we’re always happy to help.

No. We’re that confident that you’ll see (and feel) the benefits of a mains fed water cooler or hot water boiler without needing a contract.
No. We use food grade flexible plastic piping that allows us to ‘plumb you in’ a lot quicker and easier than rigid pipes. All that’s required is an electrical outlet for the cooler or boiler. We offer a range of free standing or table top coolers and boilers so we’ll have one that is suitable for your premises.
Delivery and installation is free throughout the UK.
Very little maintenance is required. Unlike bottled water systems that contain no chlorine, our mains fed coolers only remove the chlorine at the time of dispensing. This means that harmful bacteria and fungi cannot grow inside the unit. In comparison bottled units can act as an incubator for all sorts of nasty bugs that you wouldn’t want to drink. You’ll find our mains fed water coolers in an increasing number of hospitals and schools.

We provide free sanitisation twice a year for all water coolers. Our engineers will also service the unit and replace any worn parts at the same time. If you ever have any questions we operate a 24 hours advice line staffed by UK based operators who are happy to answer your questions.

Yes. Our mains fed water coolers are the same as those found in high traffic uses such as hospitals, schools, Ministry of Defence establishments and many other places that see thousands of visitors each year. We can also supply the same hot water boilers that are used in leading high street coffee shops.
We operate throughout the UK. If you are based in a particularly remote location just give us a call on 0800 195 1710 – we’re happy to arrange a visit.

Yes, you can order cups or paper cones and consumables directly from us, just call 0330 123 0294 today.

Cool Water Direct are members of the European Drinking Water Cooler Association (EDWCA) as well as being Safecontractor and Constructionline approved. The EDWCA work with Government agencies and regulatory bodies whose regulations and standards affect the industry, as well as promoting ethical, professional and legal best practice amongst its members.
All of our water coolers are Water Regulations Advisory Scheme (WRAS/NSF) approved. This means that all materials and fittings have been tested to comply with the necessary water regulations.

Yes! Just call 0330 123 0294 today for details.